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Reho Holistic Services

Privacy Policy

At Reho Holistic Services, we are committed to protecting the privacy and confidentiality of all personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal and sensitive information such as your full name, contact details including address, phone number, and email, as well as your date of birth and gender. Additionally, we may collect your medical and mental health history, details about your disability support needs, and cultural background, including whether you identify as Aboriginal or Torres Strait Islander. We may also collect information related to the support services you access, any referrals or case notes, emergency contact details, and usage data gathered through our website, such as cookies. We collect only the information necessary to provide high-quality, client-centered services.

How We Collect Information

We collect personal information directly from you during interactions such as completing intake forms, attending assessments and consultations, or participating in therapy or support sessions, whether face-to-face or via Telehealth. We may also gather information when you contact us through phone, email, or our website. In some cases, information may be provided by third parties, including healthcare providers or support coordinators, but only with your explicit consent.

Use of Information

The personal information we collect is used to provide you with disability, mental health, and therapeutic services. It helps us assess your needs, develop personalised care plans, communicate effectively with you and relevant stakeholders, and coordinate services or referrals. We also use this information to comply with legal, ethical, and regulatory requirements and to continually improve the quality of our services. Your information will not be used for any other purpose without your explicit consent.

Disclosure of Information

We may need to disclose your personal information to other service providers, support coordinators, or health professionals involved in your care, but only with your consent. Information may also be disclosed to regulatory authorities if required by law, or to emergency services if there is an immediate risk of harm. In some cases, interpreters or cultural support personnel may be engaged to support your care. All disclosures are made in accordance with applicable privacy laws and ethical obligations.

Storage and Security

We take all reasonable steps to ensure your personal information is secure and protected from misuse, loss, or unauthorised access, modification, or disclosure. This includes maintaining secure electronic records and databases, restricting access to sensitive information, and requiring confidentiality agreements from our staff and contractors. We retain personal information only for as long as required by law and professional standards, after which it is securely destroyed.